Privacy Policy

Overview: This policy outlines the collection, use, and sharing of personal information when you visit or make a purchase from www.flourbakehouse.com.au (the “Site”).

Collection of Personal Information:

  • Device Information: As you navigate the Site, we automatically gather information about your device, such as web browser details, IP address, time zone, and cookies installed on your device. We also track the pages you view, search terms leading you to the Site, and your interaction with the Site.

  • Order Information: When you purchase or attempt to purchase through the Site, we collect your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

Use of Personal Information:

  • Order Fulfillment: We use Order Information to process and fulfill orders, including payment processing, shipping arrangements, and issuing invoices/order confirmations.

  • Communication: We use your information to communicate with you.

  • Risk Screening: Screening for potential risk or fraud.

  • Marketing and Analytics: We use Device Information for analytics, improving our Site, and for targeted marketing and advertising.

Sharing of Personal Information:

  • We share Personal Information with third parties such as Shopify (our online store platform) and Google Analytics for operational purposes. More about Shopify’s privacy practices here and Google's here. Opt-out of Google Analytics here.

  • Your information may be shared to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising:

  • We use Personal Information for targeted advertising. Learn about targeted advertising at the Network Advertising Initiative’s page here. Opt-out of some services at the Digital Advertising Alliance’s portal here.

Do Not Track:

  • Our Site's data collection and use practices remain unchanged upon receiving a Do Not Track signal from your browser.

Your Rights:

  • European residents have rights to access, correct, update, or delete their personal information. Contact us to exercise these rights.

  • Non-European residents' information may be transferred outside Europe, including to Canada and the United States.

Data Retention:

  • We retain your Order Information for our records until you request its deletion.

Minors:

  • The Site is not intended for individuals under 18 years of age.

Gift Cards:

  • Gift Cards are valid for three years. Unused value after the expiry date is not available. Contact us to check the expiry date of your Gift Card.

  • Lost or stolen gift cards will not be replaced.

  • Gift Cards can be used for purchases up to the remaining value. Excess amounts must be paid with another payment method.

  • Gift Cards cannot be exchanged for cash.

Policy Changes:

  • This privacy policy may be updated to reflect changes in practices or for legal or operational reasons.

Contact Us: